If your customers are based in the US, you are required to contact them to let them know of this change under ACH Direct Debit scheme rules.
To begin the process of moving your customers to GoCardless, please send an email to firstname.lastname@example.org letting us know you wish to begin the bulk change process.
As part of this process, GoCardless will send you a template notification email you can use to inform your customers of the change in provider.
Within ACH Direct Debit scheme rules, you are only required to notify your customers if changes are being made to their charge amount and/or date. If applicable, these changes must be communicated to your customers. In accordance with the Scheme rules, the following timeframes must be adhered to:
- A change to the amount being charged must be communicated a minimum of 10 banking days before the next entry
- A change to the charge date must be communicated a minimum of 7 banking days prior to the next debit