If your customers are based in New Zealand, you are required to contact them to let them know of this change under BECS NZ Direct Debit scheme rules.
1. Confirm details of your customer's mandates
Before the bulk change process can begin, you will first need to establish if your customers' Service Agreements are held with your business or with your existing Direct Debit provider/bureau.
In addition, you will need to check the notice period agreed in your customers' Service Agreements.
2. Contact GoCardless
Once you have confirmed the above information, please send an email to email@example.com letting us know you wish to begin the bulk change process.
Please ensure you include confirmation of the details from the previous step in your email (i.e. with whom your customers' Service Agreements are held, and the agreed notice period).
3. Notify your customers
All customers whose mandates are being moved to GoCardless must be notified before the bulk change takes place.
This will need to be completed in accordance with the notice period agreed in their Service Agreements (i.e. your intended bulk change date must be a sufficient number of days in the future to allow for the full notice period to run).
You are required to notify all your existing customers that you are changing Direct Debit provider.
GoCardless will send you a template notification email you can use to inform your customers of the change in provider.
This template will include our Direct Debit authorisation code, a GoCardless contact number (NZ toll free), as well as notification that the acceptor's (payer's) authority will be transferred to GoCardless for any and all payments collected on and after the date of transfer.