As part of the account verification process, we are required to verify the identity of certain individuals based on their relationship to the business.
This article covers our requirements for all instances when this request is made to individuals of US business entities.
Information the document must include
To manually verify the identity of an individual, we require a colour copy of a government-issued photo ID displaying the following:
- Full name
- Date of birth
- Document expiry date
Documents we can accept
GoCardless can accept clear colour photos of the following:
- Passport
- State-issued Driving Licence
- US Residence Card/Green Card
Requirements
The photo must:
- Be clearly legible in its entirety - take care to avoid glare from camera flashes or cutting off part of the document
- Be currently valid i.e. in date (not expired)
- Be in full colour - we cannot accept black & white documents
- Show the full document (i.e. not cropped)
If you’re still unsure whether or not the document you wish to use will be accepted, please contact us via email and we’ll be happy to advise further.
Please note: We will not be able to use the same document as proof of address.
Example document
