Bank account: manual verification (UK)

Whilst we aim to verify all payout bank accounts automatically via the verification payment, in some cases the transaction narrative doesn’t match what our system is expecting. When this happens, we will ask you to upload a recent bank statement to verify ownership of the bank account before we can settle any funds to it.

This article clarifies the documentation GoCardless can accept when manually verifying your bank account.

• Information the document must include
• Documents we can accept
• Requirements

Information the document must include

• Full account holder name
• Bank account details (or IBAN)
• Date of issue within the past 6 months

Documents we can accept

GoCardless can accept clear colour photos of the following:

• Bank statement
• Screenshot of online banking
• Bank account opening letter
• Official letter of proof from your bank (confirming the account holder name and account details)

Requirements

Please ensure that this document is:

• Be clearly legible in its entirety - take care to avoid glare from camera flashes or cutting off part of the document
• Be dated within the last 6 months
• Be in full colour - we cannot accept black & white documents 
• Show the full document (i.e. not cropped)