In this article you will learn how to update your business details for a charity/non-profit.
- Changing your organisation name
- Changing your organisation address
- Changing your payout bank account
Changing your organisation name
We can update your organisation name so your customers see the correct information on their bank statement. However, in order for us to action this, we would ask you to confirm the following information:
- Is the legal entity of your organisation changing? (e.g. Has the organisation been dissolved?)
- Will you require collected funds to be paid out to a different bank account? (Or a bank account owned by a different entity)
- Has the ownership of your organisation changed?
If you have answered 'yes' to any of these questions, please take a look at this article.
If not, please send an email to help@gocardless.com confirming the above and we will be able to change these details on your behalf.
Changing your organisation address
If your organisation has moved, you will need to update this information via your GoCardless dashboard.
1. Log into your GoCardless dashboard at manage.gocardless.com
You can then go to Settings ➡️Company info. Click Edit account details to open the setup section.
2. Select Tell us about your company on the left menu
There, you can update your address under Charity/non-profit details.
Please note: We may require you to verify these new details by providing supporting documents.
Changing your payout bank account
If you would like to change where payouts are being sent, you will need to update your bank account details via your GoCardless dashboard.
1. Log into your GoCardless dashboard at manage.gocardless.com
You can then go to Settings ➡️Company info. Click Edit account details to open the setup section.
2. Select Connect your bank account from the left menu and click Update
3. Enter the new account number and sort code OR IBAN
Please note: We will require you to verify these new details by making a verification payment.