As part of the account verification process, we are required to verify the identity of certain individuals based on their relationship to the business.
This article covers our requirements for all instances when this request is made to individuals of New Zealand business entities.
Information the document must include
To manually verify the identity of an individual, we require a colour copy of a government-issued photo ID displaying the following:
- Full name
- Date of birth
- Document expiry date
Documents we can accept
GoCardless can accept a copy of a Passport in order to complete this check.
Please note: We are not able to accept a New Zealand driving licence.
Requirements
The copy must:
- Be clearly legible in its entirety - take care to avoid glare from camera flashes or cutting off part of the document
- Be currently valid i.e. in date (not expired)
- Be in full colour - we cannot accept black & white documents
- Show the full document (i.e. not cropped)
If you’re still unsure whether or not the document you wish to use will be accepted, please get in touch with us and we’ll be happy to advise further.
Example document
