Identity: manual verification (DE)

As part of the account verification process, we are required to verify the identity of certain individuals based on their relationship to the business.

• Information the document must include
• Documents we can accept
• Requirements

Information the document must include

• Full name
• Date of birth
• Document expiry date

Documents we can accept

GoCardless can accept clear colour photos of the following:

• Passport
• Diplomatic passports
• National ID card
• Residence permit

Requirements

The photo must:

• Be clearly legible in its entirety - take care to avoid glare from camera flashes or cutting off part of the document
• Be currently valid i.e. in date (not expired)
• Be in full colour - we cannot accept black & white documents 
• Show the full document (i.e. not cropped)

If you’re still unsure whether or not the document you wish to use will be accepted, please send us an email and we’ll be happy to advise further.